24x7 Helpdesk

24 x 7 Helpdesk Management

STPI having 24*7 state of art Network Operations Center (NOC) to continuously monitor the SoftNet services and deliver the committed service uptime of 99.9%.

Features of the Helpdesk
  1. Round the clock support
  2. Calls are handled directly by the engineers
  3. Single contact for all outage calls
  4. Contact over mobile upto the Director is available in case of emergency
  5. Escalations are built into fault monitoring system
  6. For the Internet traffic monitoring, MRTG server developed in-house at STPI, generates link utilization reports which can be seen by customer on-line.
  7. Monthly reports for the uptime for all customers is generated using the Fault Report Management System (FRMS), developed in-house at STPI. These monthly reports are sent to the customers on request.