Advantage STPI

Best Service Quality & Excellent Customer Care

Strength of STPI in the region makes it a preferred Service Provider

STPI has provided connectivity solutions in the region for the last decade. We have developed domain expertise in this area and now STPI service portfolio covers virtually all data connectivity solutions on various platforms.

Advantage STPI ranges from our impressive infrastructure setup comprising of International Satellite gateways and fiber connectivity backed with self owned last mile network to an excellent track record of one of the best service quality and customer care.

   Service Quality  
  1. A proven track record of excellent quality and reliable services
  2. Comprehensive SLA covering uptime, latency and throughput
  3. End to End link management
  4. Managed by highly qualified and experienced staff
   Customer Care and Services  
  1. Single point of contact for each customer
  2. Regular Business and service visits by the account manager
  3. Always willing to share best practices
   Fault Recovery  
  1. HELP DESK manned by Technically qualified staff
  2. Well defined escalation levels up to the Director
  3. Minimum mean time of fault recovery less than two hours
  4. State of the Art Fault Report Management System
  5. Full coordination with the foreign end provider in event of a breakdown
  6. Co-ordination with Basic service providers for fault recovery